A hotel room with a neatly made bed featuring two yellow cushions and two bedside lamps providing warm lighting. A black and white headboard contrasts with the beige walls. In the foreground, a tray on a counter holds glass tumblers, mugs, and various coffee sachets. A promotional card for travel assistance leans against the tray.
A hotel room with a neatly made bed featuring two yellow cushions and two bedside lamps providing warm lighting. A black and white headboard contrasts with the beige walls. In the foreground, a tray on a counter holds glass tumblers, mugs, and various coffee sachets. A promotional card for travel assistance leans against the tray.

Real Guest Experience

A multi-story hotel building with a modern architectural design is situated near a street with trees lining the sidewalk. A yellow tram is seen moving along the road in front of parked cars. The sky is clear, and several smaller buildings are visible in the background.
A multi-story hotel building with a modern architectural design is situated near a street with trees lining the sidewalk. A yellow tram is seen moving along the road in front of parked cars. The sky is clear, and several smaller buildings are visible in the background.
The image depicts a modern, well-lit hotel lobby with a spacious and elegant design. The area features stylish furniture, including wicker chairs and plush sofas, and polished flooring. Decorative elements include large blue-tiled pillars and artistic wall designs with circular patterns. The warm lighting and decorative plants add a cozy ambiance.
The image depicts a modern, well-lit hotel lobby with a spacious and elegant design. The area features stylish furniture, including wicker chairs and plush sofas, and polished flooring. Decorative elements include large blue-tiled pillars and artistic wall designs with circular patterns. The warm lighting and decorative plants add a cozy ambiance.
A hotel room features two neatly made beds with white linens. A large window with blinds provides a view of a cityscape, including buildings and a crane. The room is furnished with a desk, a chair, and a standing lamp. A suitcase is positioned next to the window.
A hotel room features two neatly made beds with white linens. A large window with blinds provides a view of a cityscape, including buildings and a crane. The room is furnished with a desk, a chair, and a standing lamp. A suitcase is positioned next to the window.
The image features a spacious and elegant hotel lobby with a polished marble floor. There is a large, ornate chandelier hanging from the ceiling, adorned with multiple layers of crystal-like beads and blue lights. Below the chandelier stands a round marble table that holds an assortment of flower vases filled with red and white flowers. The background displays a dark-colored reception area with several clocks, screens, and lamps on the counter.
The image features a spacious and elegant hotel lobby with a polished marble floor. There is a large, ornate chandelier hanging from the ceiling, adorned with multiple layers of crystal-like beads and blue lights. Below the chandelier stands a round marble table that holds an assortment of flower vases filled with red and white flowers. The background displays a dark-colored reception area with several clocks, screens, and lamps on the counter.

Customized evaluations

Our mystery evaluations ensure your hotel rooms meet the highest standards of service, design, and cleanliness to provide your guests with an unforgettable experience during their stay. We create tailor-made narratives to evaluate your hospitality business through the eyes of real travelers.

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Real guest insights

Detailed reports

A spacious and modern hotel lobby with high ceilings and several floors visible above. The area is adorned with festive decorations, including Christmas wreaths and garlands. A large, elegant chandelier hangs prominently in the center. Comfortable seating with tan leather couches and cushions are arranged around a small coffee table.
A spacious and modern hotel lobby with high ceilings and several floors visible above. The area is adorned with festive decorations, including Christmas wreaths and garlands. A large, elegant chandelier hangs prominently in the center. Comfortable seating with tan leather couches and cushions are arranged around a small coffee table.
A well-decorated hotel room with warm lighting and neutral tones. The room features a large bed with decorative pillows and towel swans on it. There are two armchairs and a small table near the window with floor-length curtains. Nightstands on either side of the bed hold lamps with textured shades. A bottle of water and glasses are placed on one of the nightstands.
A well-decorated hotel room with warm lighting and neutral tones. The room features a large bed with decorative pillows and towel swans on it. There are two armchairs and a small table near the window with floor-length curtains. Nightstands on either side of the bed hold lamps with textured shades. A bottle of water and glasses are placed on one of the nightstands.
A dimly lit hotel lobby features a red neon sign spelling 'HOTEL' near a window. The wallpaper has a dark, intricate pattern, and there is a brown leather couch with turquoise throw pillows. Through the windows, bicycles and urban streetlights are visible outside. The lighting creates a warm and inviting atmosphere.
A dimly lit hotel lobby features a red neon sign spelling 'HOTEL' near a window. The wallpaper has a dark, intricate pattern, and there is a brown leather couch with turquoise throw pillows. Through the windows, bicycles and urban streetlights are visible outside. The lighting creates a warm and inviting atmosphere.
A grand hotel facade featuring multiple balconies and an elegant architecture. The building's entrance is surrounded by well-manicured greenery and palm trees. Stairs on both sides of the entrance have decorative metal railings and plants, creating a symmetrical look. The hotel name is displayed at the top of the building.
A grand hotel facade featuring multiple balconies and an elegant architecture. The building's entrance is surrounded by well-manicured greenery and palm trees. Stairs on both sides of the entrance have decorative metal railings and plants, creating a symmetrical look. The hotel name is displayed at the top of the building.
An elegant multi-story hotel building featuring classic architectural designs with ornate balconies. The top of the building displays a sign that reads 'Hotel' in cursive letters. Shadows and silhouettes of tree branches frame the building, adding depth to the architecture.
An elegant multi-story hotel building featuring classic architectural designs with ornate balconies. The top of the building displays a sign that reads 'Hotel' in cursive letters. Shadows and silhouettes of tree branches frame the building, adding depth to the architecture.

Comprehensive Hotel Audits

Our evaluations include on site restaurants, cafes, bars, spa facilities, pool & beach service, room service, housekeeping, front office service, transfers and cash integrity audits. We can also provide sustainability evaluations as well as a GSTC certification audit.

F&B, Spa, Room and Housekeeping Evaluations

Cash Integrity Audits

Sustainable Practice Checks

Contact us for GSTC certification
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Hotel Auditing

Expert evaluations for service, design, food, and cleanliness.

Aerial view of a large multi-story hotel building with a red and white facade and many windows. In front of the hotel, there is a smaller building with large promotional banners featuring various bands or events. A parking lot with multiple cars is visible, along with several trees and grassy areas. The surrounding area includes more buildings and green spaces, with a forested hillside in the background.
Aerial view of a large multi-story hotel building with a red and white facade and many windows. In front of the hotel, there is a smaller building with large promotional banners featuring various bands or events. A parking lot with multiple cars is visible, along with several trees and grassy areas. The surrounding area includes more buildings and green spaces, with a forested hillside in the background.
Mystery Evaluations

Assessing guest experiences through detailed mystery evaluations.

An elegantly designed hotel lobby featuring a large, artistic mural on the wall. The room is furnished with plush chairs around a central glass table on a patterned carpet. A prominent chandelier with hanging glass pieces is suspended from the high ceiling, and a stylish promotional stand is placed near one wall. The lighting is warm, creating an inviting atmosphere.
An elegantly designed hotel lobby featuring a large, artistic mural on the wall. The room is furnished with plush chairs around a central glass table on a patterned carpet. A prominent chandelier with hanging glass pieces is suspended from the high ceiling, and a stylish promotional stand is placed near one wall. The lighting is warm, creating an inviting atmosphere.
Sustainability Checks

Evaluating sustainability practices from a guest's perspective.

An elegant hotel facade with classical architectural details, warmly illuminated by exterior lights at dusk. The entrance is centrally located, featuring a curved awning with the hotel's name in illuminated letters. Tall windows are symmetrically arranged on the building's facade.
An elegant hotel facade with classical architectural details, warmly illuminated by exterior lights at dusk. The entrance is centrally located, featuring a curved awning with the hotel's name in illuminated letters. Tall windows are symmetrically arranged on the building's facade.
A dimly lit street at night with an elegant hotel entrance. The building features ornate architecture with decorative light fixtures illuminating the sidewalk. A series of potted plants line the pathway leading to the entrance, which is adorned with glowing marquee lights. Several cars are parked along the street, and there is a subtle urban skyline in the background.
A dimly lit street at night with an elegant hotel entrance. The building features ornate architecture with decorative light fixtures illuminating the sidewalk. A series of potted plants line the pathway leading to the entrance, which is adorned with glowing marquee lights. Several cars are parked along the street, and there is a subtle urban skyline in the background.
Room Inspections

Thorough inspections ensuring room quality and cleanliness standards.

Food Quality

Assessing food quality and presentation for guest satisfaction.

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Room4Review

Expert evaluations for hotels and sustainability checks.

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